How to build effective customer service with Salesforce? Every business leader agrees that the stakes have never been higher when it comes to building trust, loyalty and customer retention. 90% of those interested claim that the way a company behaves during...
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New technologies in the IT industry – 5 tools worth knowing Are you wondering whether to become a programmer and at the same time have an outline of everything you need to learn and in what direction will the IT industry develop? Do you analyse which of the...
Key trends that will dominate the IT market Key trends that will dominate the IT market in the near future The IT market is constantly in a dynamic phase of development, which in turn causes huge changes. Which trends from previous years will remain on one level, and...
Trends in the IT industry for 2021 2020 is a revolutionary change forced by the coronavirus pandemic that covers the entire IT industry. Social and economic challenges initiate a transformation that continues in 2021. IT industry trends...
Upgrade your voice calls with direct integration with Service Cloud Voice Meet the expectations of customers and employees by connecting your voice channel to the CRM system with any telephone partner. Customer service voice channels continue to be preferred...
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