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How to build effective customer service with Salesforce?
Every business leader agrees that the stakes have never been higher when it comes to building trust, loyalty and customer retention. 90% of those interested claim that the way a company behaves during a crisis determines its credibility. Customer service has...
Who is the Salesforce Administrator?
Salesforce administrator? We'll bring you closer to who a Salesforce admin is and what they do to create a connection between business and technology Salesforce serves approximately 150,000 customers in various companies, non-profit organizations and institutions that...
New technologies in the IT industry – 5 tools worth knowing
Are you wondering whether to become a programmer and at the same time have an outline of everything you need to learn and in what direction will the IT industry develop? Do you analyse which of the currently used languages, frameworks or currently used solutions will...
Key trends that will dominate the IT market
Key trends that will dominate the IT market in the near future The IT market is constantly in a dynamic phase of development, which in turn causes huge changes. Which trends from previous years will remain on one level, and what new will soon stand out for the...
Trends in the IT industry for 2021
2020 is a revolutionary change forced by the coronavirus pandemic that covers the entire IT industry. Social and economic challenges initiate a transformation that continues in 2021. IT industry trends for 2021: AI,...
Upgrade your voice calls with direct integration with Service Cloud Voice
Meet the expectations of customers and employees by connecting your voice channel to the CRM system with any telephone partner. Customer service voice channels continue to be preferred by both service representatives and customers. Nothing can replace...
Programmer — choice and the easiest career path
Have you always been fascinated by computers, IT and programming? Your thoughts ran in this direction when it comes to the path of education and choice of the profession you will do in the future? In 2017, the programming profession came...
Summer, holiday and return to work
How to plan a holiday Finally, we have summer, warm, sunny, and with the beautiful weather, the holiday season has come. After 12 months of intensive work, each of us is looking forward to a dream and longed-for rest. Usually, each person working full-time plans their...
What Salesforce can give you?
Selling has never been so easy In the age of the internet and the huge opportunities that Salesforce offers us – the largest and fastest growing CRM in the world, sales have never been so easy. It is a solution that is most sought after by the largest corporations,...
Remote work — advantages and disadvantages
The pandemic has developed remote work For several months now, the Covid-19 epidemic has been sweeping through the world, affecting our daily life, everything has changed enormously in every aspect, including social and professional issues. The possibility of...
Hybrid work is a new challenge for managers, CEOs or leaders in every company
For many leaders, a new way of thinking and acquiring the necessary skills to manage hybrid work triggers the need to acquire not only new capabilities, but also to change the perception of their employees. Employees want flexible work organization, where they work in...
Digital transformation — how to do it?
Customer in the spotlight? Yes, of course, it is a necessity that gives you the opportunity to increase your turnover and profit. How can this be done? Start by gathering a team to complete the necessary information: business strategy, goals and challenges related to...
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